Quality Management for Business Excellence


Quality Management for Business Excellence, Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class.

  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts?
  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?
  • Are you working in the field of Quality Management and want to refresh your knowledge?

Here is what everyone in the organization should know:

  • Definitions of Quality
    • How can you achieve quality if you don’t understand what quality is?
  • Why do businesses need to produce quality products?
  • Understand Garvin’s eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
  • Difference between Quality and Grade
  • Difference between Quality Assurance and Quality Control
  • Quality Management System
  • History of Quality
  • Quality Tools
    • Learn about seven basic quality tools.
  • Quality Costs – or the Cost of Poor Quality (COPQ)
    • Visible and invisible costs of quality
    • Prevention cost, appraisal cost, internal failure costs and external failure costs
    • Why do we need to measure the cost of quality?
  • Quality Awards – Deming Award, EFQM and MBNQA
    • In this section, you will learn about these three top global quality awards.
  • Quality Gurus – Edwards Deming, Joseph Juran and Philip Crosby.
    • In this section learn about the life and teachings of these quality gurus.
  • Understanding waste
    • Three broad categories of waste: Muda, Mura and Muri
      • Transportation
      • Inventory
      • Motion
      • Waiting
      • Overprocessing / Extra Processing
      • Overproduction
      • Defects
      • Skills Underutilized / Non-Utilized Talent


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