Transformative Thinking at work

Half of what you do at work is unnecessary. The reframe is not to do it more efficiently. It is not to do it at all.

This course applies the reframing method to working life, in short lectures you can use the same day.

It begins with the uncomfortable premise that we do not understand each other — that communication mostly fails, and works only when we design for that. From there: why you do not have to answer every email, what a meeting is actually for, and why almost nothing at work is personal.

Then targets and efficiency, which is where most organisations quietly go wrong. What happens if you give yourself half the time. When a KPI stops measuring the thing and starts replacing it. Your inner Terminator, and the work you should simply stop doing. Why less is genuinely more. Why every team needs one lazy person, since they will find the easy way. And why more hours, more reports and more output rest on assumptions nobody has checked.

Then management and leadership: the manager who is always available and therefore useless, why your best employees are the ones who say no, why one size fits none, rosters, the annual review, and the awkward passage from expert to manager.

And customers: whether they really know what they want, how you think about price, and how to pitch.

Twenty years of lectures and workshops in banks, hospitals, schools, governments and start-ups sit behind these examples. For the method itself, take Transformative Thinking: the method. To change the organisation rather than your own habits, take Transformative Thinking: changing the system.