The Strategic Value Curve Business Process Management

Business Process Management (BPM) is a systematic approach to improving the performance of an organization by aligning its business processes with its goals and objectives. BPM involves the continuous identification, analysis, and improvement of business processes.

The Strategic Value Curve (SVC) is a BPM framework that helps organizations to identify and focus on the business processes that have the greatest impact on customer value. The SVC is a model that depicts the relationship between the cost of a business process and its value to the customer.

This course will teach you how to use the SVC to improve the performance of your organization’s business processes. You will learn how to:

• Identify the business processes that have the greatest impact on customer value
• Analyze the cost and value of business processes
• Develop and implement improvement initiatives for business processes
• Measure and track the results of improvement initiatives

Course Prerequisites:

• None

Course Outline:

• Introduction to Business Process Management (BPM)
• The Strategic Value Curve (SVC) Model
• Identifying the business processes that have the greatest impact on customer value
• Analyzing the cost and value of business processes
• Developing and implementing improvement initiatives for business processes
• Measuring and tracking the results of improvement initiatives

Course Outcomes:

• Upon completion of this course, students will be able to:
• Understand the principles of BPM
• Apply the SVC model to identify and focus on the business processes that have the greatest impact on customer value
• Analyze the cost and value of business processes
• Develop and implement improvement initiatives for business processes
• Measure and track the results of improvement initiatives