100% OFF- Practical AI for CSMs & Customer Success Teams in 2026

Customer Success is changing – fast.

Artificial Intelligence is no longer a buzzword; it’s a game-changer for how companies manage customer relationships, drive retention, and deliver value at scale.

In this hands-on introductory course for Customer Success Managers, Leaders and Teams, you’ll learn how to integrate AI into your customer success strategy – from automating onboarding and support to predicting churn and building personalized, intelligent workflows.

You’ll go beyond the theory of AI and discover practical, real-world applications that help you and your team work smarter, not harder.

Taught by a Customer Success Director with years of industry experience, this course is designed for CSMs, leaders, and professionals who want to future-proof their skills and lead confidently in an AI-driven world.

What You’ll Learn:

By the end of this course, you’ll be able to:

• Understand the fundamentals of AI and its role in Customer Success
• Identify high-impact areas where AI can improve your workflows
• Predict churn, measure customer health, and personalize engagement using AI tools
• Automate repetitive processes while maintaining genuine customer relationships
• Design and implement an AI roadmap tailored to your organisation’s goals
• Manage change, train your team, and drive adoption across your company
• Build your own AI-Powered Customer Success Plan through a Capstone Project

This course is designed to be interactive and actionable, with a balance of strategy and hands-on guidance.

The future of Customer Success is intelligent, data-driven, and automated – but still deeply human.

By mastering AI in Customer Success today, you’ll position yourself as a strategic leader who can drive retention, scale engagement, and deliver measurable business impact.

Whether you’re part of a team of one or one hundred, this course gives you the framework, tools, and confidence to make AI work for you and your customers.